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Senin, 30 April 2018

Ebook Download Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results, by Jack Mitchell

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From Publishers Weekly

If you work at a Fortune 500 company and live in southern Connecticut or New York's Westchester County (two of Manhattan's most affluent suburbs), chances are you buy your suits at Mitchells (in Westport, Conn.) or Richards (in Greenwich, Conn.). These two independent clothing stores are some of the most successful in the business and outfit CEOs from Chase, GE, IBM, Merrill Lynch and Pepsi. Mitchell, whose father started the business, shares the secret of his success in this unoriginal but cheerful guide to keeping customers happy. Hugging your customers, he says, has nothing to do with being touchy-feely around them and everything to do with offering them over-the-top service. For Mitchell, that means literally offering a customer the coat off your back, if that's the only one left in the store in the customer's size and preferred style and color. It means going to customers' homes to tie their bow ties for big events. It means serving coffee and bagels in the store and giving away hot dogs in the parking lot on summer Saturdays. Some might view this as fawning, but for Mitchell, it's the best way to keep customers coming back. His advice-know your customer, think outside the box, have a "no problem" attitude-is hardly groundbreaking. But those who work with customers daily have much to gain from this chipper, inspiring handbook. Copyright 2003 Reed Business Information, Inc.

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Review

"It's all about service! That's what they taught me as a sales associate at Richards in the 70's and it's what they continue to show me as a customer in the year 2000. What a pleasure buying clothing from people who make you feel like family.""I have been a customer and a friend of the Mitchells for many years and from day one everyone has greeted my wife and me with a hug, a smile and often times a good joke! They have been a beacon--and a leader--in developing sincere and deep relationships with their clients."

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Product details

Hardcover: 302 pages

Publisher: Hachette Books; 1st edition (June 11, 2003)

Language: English

ISBN-10: 1401300340

ISBN-13: 978-1401300340

Product Dimensions:

5.8 x 1 x 8.5 inches

Shipping Weight: 12 ounces (View shipping rates and policies)

Average Customer Review:

4.5 out of 5 stars

87 customer reviews

Amazon Best Sellers Rank:

#48,876 in Books (See Top 100 in Books)

The image of this book shows the 2015 edition which is the revised edition. The book is also listed as 'Revised for the first time'. Yet the title lists the publication date of 2003, which is a reprinted, not revised edition. Completely different cover on the 2003 edition (gold, not yellow ... no red revised label). I ordered 5 copies of this and got a 2003 edition ... not the 2015 edition shown in the photo.FYI ... the new 2015 revised edition goes into detail about internet sales/email, etc. Concepts that were a bit foreign to businesses in 2003 when the internet was still in its infancy. I have a 2015 edition and the chapters are different and the pages are different because 25+ new pages were added.The book itself is a great sales book which really allows you to understand the concept of customer focus. However, the edition information is all wrong here.

I adored Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell. The fact is, I can’t remember the last time I got so excited about the potential applications for my industry - nonprofit fundraising.Mitchell owns a high end clothing store in Westport, Connecticut. Like most brick and mortar businesses, his business was hit hard by the recession. But by switching to a customer-based business model (rather than transaction-based), Mitchell’s not only survived, they thrived! Warren Buffett refers to Hug Your Customers as “a gem … I wish everyone at Berkshire would follow [Jack Mitchell’s] advice — we would own the world.”In case you’re wondering whether this is all a bit too sentimental and touchy-feely, remember this: in Jack’s world, a hug isn’t literal — it’s a stand-in. Some of the ways Jack and his employees “hug” customers include offering someone a beverage or snack, sending a birthday or anniversary card, making reservations for a customer at a restaurant, getting tickets to a ball game or the theater, giving them a smile, lending an ear to listen…and always, always, providing exemplary customer service. They go above and beyond in ways that are truly memorable, not to mention inspiring.In the nonprofit world, some ways you might hug your donors include:Something as simple as sending out an anniversary email or card celebrating the date of their first giftRewriting your thank you email to make your donors feel wonderful about their giftMaybe, just maybe, you might even send some of your favorite donors a small giftYou’re in the relationship business. Your job is to provide exemplary donor service. It’s as simple as that. Hug Your Customers just begins to name the many ways.

I read this book after a recommendation from another business owner. Then I bought the audio. Then I bought physical copies for each of my employees to read. TAKE NOTES. Remember these stories. Run your business in the spirit of how they do business, and you will have nothing but tremendous success.

Every businessperson should read this book. It should be required reading in every business school. While other retailers are reducing service to keep overhead down, Jack Mitchell marches to a different drummer. By giving exceptional service to his customers and by treating his associates wonderfully--and indeed doing sodoes increase costs--his company, Mitchells receives repeat business from satisfied customers as well as referrals. The benefits the company receives more than make up for the added costs because Mitchells has less marketing costs--the company doesn't have to advertise as much as other companies. Every business can do what Mitchells does. It's not all that complicated. Too bad most businesspeople don't get it. Operating a customer-driven business like Mitchells is also a more enjoyable way to work. Instead of hassling customers you hug them--and they hug you back! Customers and employees are happier--and when people are happier, it creats an excellent work environment. "Hug Your Customer" has dozens of anecdotes that support Michell's pemise that are wonderful lessons, plus this is a fun book to read.

While I enjoyed this book I was very disappointed when I read other reviews and realized that I did not receive the pictured and advertised updated 2015 version but rather the 2003 edition of this book.I had to purchase this for work so it is not that important but it is very disappointing to see that it is advertised one way and sold another. I am sure a lot has changed in 15 years!!

This is my favorite business book of all time. It is a must read for everyone who works in any kind of service industry. Jack Mitchell’s “Hugging” philosophy has not only created a truly unique and irresistible experience for his customers, but has successfully grown a humble mom and pop store into a multi-million dollar company. I reread this book periodically for inspiration. Jack is a great storyteller, and his warmth and humor shine through the pages.

I purchased the audio book. By the end of the book, author and narrator Jack Mitchell seems like someone I would enjoy meeting. It is a feel good book - every day I listened to it, I felt encouraged and upbeat. So many ideas on how to improve customer service and thus sales.

Great, easy to apply concepts that your whole company can implement daily! We have our whole company of over 500 employees reading this right now.

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Jumat, 27 April 2018

Free Ebook Bright Baby Bilingual Touch & Feel: Words: English-Spanish Bilingual (Bright Baby Touch and Feel) (Spanish Edition), by Roger Priddy

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Bright Baby Bilingual Touch & Feel: Words: English-Spanish Bilingual (Bright Baby Touch and Feel) (Spanish Edition), by Roger Priddy

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Bright Baby Bilingual Touch & Feel: Words: English-Spanish Bilingual (Bright Baby Touch and Feel) (Spanish Edition), by Roger Priddy


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Bright Baby Bilingual Touch & Feel: Words: English-Spanish Bilingual (Bright Baby Touch and Feel) (Spanish Edition), by Roger Priddy

About the Author

Roger Priddy left school at 16 with just one qualification―in art. He went to Berkshire College of Art and Design and trained as an illustrator. His first job in children's books was working with the publisher Peter Usborne, at Usborne Publishing, and then he worked with Peter Kindersley at Dorling Kindersley, where he spent 16 years. Priddy became Creative Director of DK's Children's Division and was Managing Director of the children's mass market publisher Funfax when it was acquired by DK. In 2000, he created Priddy Books with John Sargent at St Martin's Press to create innovative and imaginative titles for children, from first books for babies through early reference titles for older children. Since then, over 30 million copies of Roger's 200 plus books have sold worldwide, with five of his books―My Big Animal, My Big Truck, Happy Baby Words, Happy Baby Colors and Puppy and Friends―each selling over one million copies. He is also the author of Big Board First 100 Words; Big Board Books Colors, ABC, Numbers; and Bright Baby Noisy Monsters. His creativity has been recognized with numerous industry awards. Priddy lives in London with his wife Zena and their four children.

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Product details

Age Range: 1 - 3 years

Grade Level: Preschool and up

Series: Bright Baby Touch and Feel

Board book: 10 pages

Publisher: Priddy Books; Not Indicated edition (March 18, 2008)

Language: Spanish

ISBN-10: 0312502168

ISBN-13: 978-0312502164

Product Dimensions:

4.5 x 0.6 x 5.9 inches

Shipping Weight: 4.8 ounces (View shipping rates and policies)

Average Customer Review:

4.6 out of 5 stars

171 customer reviews

Amazon Best Sellers Rank:

#62,661 in Books (See Top 100 in Books)

I purchased this for my three grandchildren. I think it is very important for a child, or anyone for that matter, to learn a second language. My thought was that if it was presented to them in a fun way even when they are very young it would be easier for them as they got older.I began reading it to my two oldest ones as soon as I received it. They seemed very interested and kept their attention right away. The littlest one loved the soft fur touching it and petting it.That enabled me to read the book to her as she was occupied and seemed to be listening. In the end the two oldest ones actually are using some of the Spanish words they learned in the book. I would say it is a 100% success and am thrilled with how the children like it.

I love reading to my kiddos. When my son was younger, I bought him every book you could imagine. My daughter is only a few months old so I wanted to get her something simple with bright colors and was hoping that this book would be full of not only numbers but also cute pictures and especially different textures for her to touch. At her age, it's really good to introduce her to different textures.This book is adorable, but it really only has one kind of texture. My main reason for buying the book was because I thought it was going to be a "touch and feel" book, so I was a tiny bit disappointed. I do like that it is bilingual though.

My baby loves touching the little "grill" on the truck and the "fur" on the dog. She is 10.5 months and is now picking up on the more subtle textures in this book, like the rubbery parts of the ball and the raised glitter bumps on the flower. Kept her occupied on the plane for a whole 10 minutes so I think I got my money's worth already! Love the bilingual words, too.

This book is nice because it has the touchy feely pages, well...some pages are, but there are only 10 pages, the books are VERY small and I don't think they are worth buying, unless you really want 3-4 pages of touchy feely things. But it's nothing compared to the size of the other BeBe Listo books - Trucks, Animals, etc.. The other books have thick board pages and have more than 20 brightly colored pages.

I teach the visually impaired and it was quite easy to adapt this book into braille and adapt the pictures that were not already tactile.

This book says it is "touch and feel" but not all the pages are touch and feel. I wanted something that was very tactile, but some of the pages have objected where the card board is slightly raised or they just added foil paper to give a little more effect. One side will be touch and feel and the other is just cardboard. If it didn't advertise as "touch and feel" I would have given it a higher rating because it does provide counting of objects in Spanish and English. I was not compensated for this review.

Great book at a great price. Very simple book to review daily to help teach numbers. We usually say the numbers then count the items on the page in both english and spanish. It has helped my son with learning how to count and learning the various items on each page.

Great little book for our 16 month old. He likes the pictures and different touch and feel textures then we have seen before. Not much into the Spanish yet, but I know he will be soon.

Bright Baby Bilingual Touch & Feel: Words: English-Spanish Bilingual (Bright Baby Touch and Feel) (Spanish Edition), by Roger Priddy PDF
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Bright Baby Bilingual Touch & Feel: Words: English-Spanish Bilingual (Bright Baby Touch and Feel) (Spanish Edition), by Roger Priddy PDF
Bright Baby Bilingual Touch & Feel: Words: English-Spanish Bilingual (Bright Baby Touch and Feel) (Spanish Edition), by Roger Priddy PDF

Selasa, 24 April 2018

PDF Download Somalia Investment And Business Guide

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Product details

Perfect Paperback: 300 pages

Publisher: International Business Publications, USA (January 1, 2009)

Language: English

ISBN-10: 073979678X

ISBN-13: 978-0739796788

Product Dimensions:

8.2 x 0.8 x 11 inches

Shipping Weight: 1.9 pounds

Average Customer Review:

Be the first to review this item

Amazon Best Sellers Rank:

#13,113,679 in Books (See Top 100 in Books)

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Minggu, 22 April 2018

Ebook Shell Education Practice, Assess, and Diagnose: 180 Days of Reading, Grade 2, by Shell Education

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Shell Education Practice, Assess, and Diagnose: 180 Days of Reading, Grade 2, by Shell Education

About the Author

Christine Dugan, M.A.Ed., is a former elementary school teacher and online curriculum product developer. After earning her Master's degree with an emphasis on language and literacy, Christine went on to become a writer and editor of educational curriculum. She has written numerous resources for Shell Education and Teacher Created Materials.

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Product details

Series: 180 Days of Practice

Paperback: 248 pages

Publisher: Shell Education; 1 edition (January 1, 2013)

Language: English

ISBN-10: 9781425809232

ISBN-13: 978-1425809232

ASIN: 1425809235

Product Dimensions:

8.5 x 0.6 x 11 inches

Shipping Weight: 1.4 pounds (View shipping rates and policies)

Average Customer Review:

4.8 out of 5 stars

74 customer reviews

Amazon Best Sellers Rank:

#4,016 in Books (See Top 100 in Books)

I love this book. my daughter was behind in reading and I just happened to purchase this book. within one month my daughter went up by two reading levels. This book help her a lot

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Does not have answers but very good problems

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Jumat, 13 April 2018

Ebook Free NCLEX Takeover: Achieve Mastery in Lab Values & Fluids & Electrolytes (4 Book Boxset)

Ebook Free NCLEX Takeover: Achieve Mastery in Lab Values & Fluids & Electrolytes (4 Book Boxset)

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NCLEX Takeover: Achieve Mastery in Lab Values & Fluids & Electrolytes (4 Book Boxset)

NCLEX Takeover: Achieve Mastery in Lab Values & Fluids & Electrolytes (4 Book Boxset)


NCLEX Takeover: Achieve Mastery in Lab Values & Fluids & Electrolytes (4 Book Boxset)


Ebook Free NCLEX Takeover: Achieve Mastery in Lab Values & Fluids & Electrolytes (4 Book Boxset)

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NCLEX Takeover: Achieve Mastery in Lab Values & Fluids & Electrolytes (4 Book Boxset)

Product details

Paperback: 232 pages

Publisher: CreateSpace Independent Publishing Platform; 1 edition (December 3, 2015)

Language: English

ISBN-10: 151968438X

ISBN-13: 978-1519684387

Product Dimensions:

6 x 0.5 x 9 inches

Shipping Weight: 12.6 ounces (View shipping rates and policies)

Average Customer Review:

4.3 out of 5 stars

30 customer reviews

Amazon Best Sellers Rank:

#285,168 in Books (See Top 100 in Books)

This ebook has really helped me get through clinical paperwork!! I’ve let my classmates use it too. I would definitely recommend this ebook because it is convenient and I enjoyed the quizzes too.

I have never read such a simple book on nursing course. This book contains deep discussion on Lab Values, liver and kidney function and many other lab tests. You will never miss any point once you went through this book. The lab value questions and answers in the book are very accurate and it will make your learning process much easy. This book is highly recommended for all NCLEX students.

There were typos in the book. The answer are displayed under the question and sometimes the wrong ones are written with rationales that supported different answers. It needs some serious editing to be a more effective study tool.

I am a second semester ADN student, and my teachers recommended that all students get an NCLEX book and start practicing questions. I really like this book because it helps me to understand what type of questions to expect on the NCLEX and how to "break down" the questions and answers to figure out the best answer. The chapters are broken down into easy lessons with sample questions and rationales that clarify each concept.

Bought these for my graduating nursing students. Liked them so I bought 3 more sets to pass around.

Extremely well written set of four books related to the nursing field. Learned many things i never knew before. Would highly recommend to anyone interested in this kind of topic

This is a great reference guide for anyone looking to study their NCLEX lab values. It will provide readers with an indepth understanding of lab values, fluids and electrolytes - great for anyone studying nursing.Well structure, easy to follow, and in a language that will keep you engaged.

Lab values vary according to the machine being used by a particular lab facility so, when in doubt, never to the reference values listed within this book. Labs tell the biochemistry of whats going on in the body and their interpretation is crucial to many diagnoses given to the patient! Overall I have learned much more in this book, great read!

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NCLEX Takeover: Achieve Mastery in Lab Values & Fluids & Electrolytes (4 Book Boxset) PDF

NCLEX Takeover: Achieve Mastery in Lab Values & Fluids & Electrolytes (4 Book Boxset) PDF

NCLEX Takeover: Achieve Mastery in Lab Values & Fluids & Electrolytes (4 Book Boxset) PDF
NCLEX Takeover: Achieve Mastery in Lab Values & Fluids & Electrolytes (4 Book Boxset) PDF

Rabu, 04 April 2018

Ebook Free Purposeful Retirement: How to Bring Happiness and Meaning to Your Retirement, by Hyrum W. Smith

Ebook Free Purposeful Retirement: How to Bring Happiness and Meaning to Your Retirement, by Hyrum W. Smith

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Purposeful Retirement: How to Bring Happiness and Meaning to Your Retirement, by Hyrum W. Smith

Purposeful Retirement: How to Bring Happiness and Meaning to Your Retirement, by Hyrum W. Smith


Purposeful Retirement: How to Bring Happiness and Meaning to Your Retirement, by Hyrum W. Smith


Ebook Free Purposeful Retirement: How to Bring Happiness and Meaning to Your Retirement, by Hyrum W. Smith

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Purposeful Retirement: How to Bring Happiness and Meaning to Your Retirement, by Hyrum W. Smith

About the Author

Hyrum W. Smith is the author of nationally acclaimed books and presentations including The 10 Natural Laws of Successful Time and Life Management, What Matters Most, Pain Is Inevitable Misery Is Optional, You Are What You Believe, and The Three Gaps. Hyrum and his wife Gail live on a ranch in southern Utah.

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Product details

MP3 CD: 23 pages

Publisher: Blackstone Audio, Inc.; Unabridged MP3CD edition (May 1, 2018)

Language: English

ISBN-10: 1538535181

ISBN-13: 978-1538535189

Product Dimensions:

5.2 x 0.8 x 7 inches

Shipping Weight: 2.9 ounces (View shipping rates and policies)

Average Customer Review:

4.4 out of 5 stars

29 customer reviews

Amazon Best Sellers Rank:

#316,887 in Books (See Top 100 in Books)

I "retired" in 2011, but continued to work as a "consultant" until December of 2017. My youngest, worried about my transition to a real retirement and purchased this book for me as a Christmas gift. I read it while enjoying a vacation in late February.It is a quick and easy read, not sure I LEARNED anything I didn't already know...but it helped a great deal in putting things in perspective. It posed reflective questions, which when thoughtful answers were given helped shape a direction, a path for which to follow.When you think about it, it's absurd to think that anyone who had a purposeful career wouldn't thrive in a purposeful retirement...but just as in your career, retirement takes reflection, planning and implementation...Great book...highly recommended...in fact you MAY want to encourage others you know who have recently retired or are planning on retirement soon to purchase as well...great catalyst for thoughtful discussion...

This book is one you don't want to miss if you are planning to retire or even if you have already retired. It puts such a positive spin on this time in your life. I felt energetic and excited about my upcoming retirement.

The motivation to purchase and read: I’m at to the age where one finds themselves looking ahead to retirement. And I had never before read a book on the topic. Decades ago, I read Hyrum Smith’s book on time management and took a lot away from it.This is a good book. There is little magic and some redundancy in chapters and stories that strike the same chords: inactivity and isolation are your enemies. You finally have a chance to do what you love. So before you retire talk to your partner, make a plan together, and be intentional about carrying it out every day. Smith says that he’s especially writing for people who rely on their busy and successful careers for their fulfillment and identity. For them, Smith says, retirement is a very difficult transition. But there are plenty of ways for us to serve others once we’re no longer constrained by the demands of a full time career. Find ways to be busy that are constructive and enjoyable.The book’s value may in fact be its redundancy, because Smith includes similarly-themed stories from people he’s met from all walks of life: corporate America, military America, leaders of faith-based communities. Women and men. The point he succeeds in getting across is that the keys to a fulfilling and enjoyable retirement are common to us all. We may differ in that we have different gifts and interests that we may choose to accentuate in our post-career years, but without a vision, a plan, and the gumption to act on them, the gift of time that retirement brings, will be squandered.

I love the chapter discussion of “organ recital” as I’m 70 and have had enormous health challenges for the past 3 years that I spend a lot of time discussing with others. Mr. Hyrum has humorously given me a “side view” of these behaviors that piques my awareness and makes me want to talk about anything but organs. Thanks!

Really enjoyed reading this book. I am now seven weeks into my retirement, and already doing many of the things Mr. Smith has suggested. However, his easy presentation certainly opened my eyes to many other possibilities. I consider this reading to have been very important and influential to me at this time of my life. Thank you Mr. Smith!

I ordered this for my Dad's wife who recently retired and was feeling a little lost. She texted me the following after she read it:"It was exactly what I needed. It helped me to see where I was stuck & gave me lots of tools to help me move forward. It was like the author could read my mind. Not only helpful, but 'life altering'. I'm not being dramatic- I don't feel like a sinking ship anymore."If that's not a glowing testimonial, I don't know what is!

I’m in my first month of retirement and felt I needed some help in getting this phase of my life going in the right direction. I’ve always been a planner and a doer so this book was just the inspiration I was looking for.It’s an easy read with short chapters and thought provoking questions at the end of each. I recommend you take the time to think through these and see what your answers are.There was actually nothing new here that I haven’t thought of before but it put some structure around my thoughts.This book was great for me and I would love to have some of my retired friends read it but I’m afraid most of them who would benefit from it are also those who would find fault in the very thought of a self help book.

Hyrum shares with passion counsel for those on the cusp of retirement. His ideas and encouragement can provide a great tool for couples in particular as a launch pad for conversation on their hopes and dreams for retirement. The book is not about finances, as it presumes this issue has been already addressed, rather the focus is on living well in retirement.

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